Privacy Policy

This Privacy Policy describes how FluidGrid Academy collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We believe that transparency about our data practices builds trust with our users and students.

Information We Collect

We collect information in several ways to provide and improve our services. The types of information we gather include:

• Personal details such as your name, email address, and phone number when you register for courses or contact us
• Account information including login credentials and profile preferences
• Course enrollment data and your learning progress and completion records
• Usage data including pages visited, time spent on our website, and interaction patterns
• Device and browser information such as IP address, device type, and operating system
• Cookies and similar tracking technologies to enhance your browsing experience
• Communication records including emails and support inquiries you send to us

How We Use Your Information

We use the information we collect to deliver and improve our services, support your learning journey, and maintain the quality of our platform. Specifically, we use your data to:

• Provide responsive web design training courses and learning materials tailored to your needs
• Process your registration and manage your student account
• Send course updates, educational content, and relevant notifications
• Respond to your inquiries and provide customer support
• Improve our website, mobile design, and course offerings based on user feedback and analytics
• Ensure compliance with legal obligations and protect against fraud
• Personalize your learning experience and recommend relevant courses
• Monitor and analyze usage patterns to enhance our adaptive layouts and user interface

Your Rights and Choices

You have important rights regarding your personal information. We respect your autonomy and give you control over your data. You have the right to:

• Access your personal information and request a copy of the data we hold about you
• Correct or update any inaccurate or incomplete information
• Delete your personal information, subject to legal and contractual obligations
• Opt out of marketing communications and promotional emails at any time
• Request restriction of processing for specific purposes
• Object to certain types of data processing and profiling
• Withdraw consent you have previously provided

To exercise these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. We use both session and persistent cookies to improve navigation, maintain security, and gather analytics about how our responsive design training platform is used.

You can control cookies through your browser settings and choose to disable them if you prefer. However, disabling cookies may limit your ability to access certain features of our website. We also respect Do Not Track signals when applicable. For more detailed information about our cookie practices, please refer to our separate Cookie Policy.

Data Security and Protection

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information. We use encryption, secure servers, and regular security audits to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security protocols are regularly reviewed and updated to address emerging threats and vulnerabilities in the digital landscape.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we maintain industry-standard protections to minimize risk.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. The retention period depends on the type of data and the legal requirements applicable in Malaysia. Course enrollment data is typically retained for the duration of your learning journey plus a reasonable period for support purposes. Account information is kept while your account is active and for a period thereafter to comply with legal obligations.

When data is no longer needed, we securely delete or anonymize it. You may request deletion of your data at any time, subject to legal and contractual requirements.

Third-Party Services

We may use third-party service providers to support our operations, including payment processors, analytics providers, and hosting services. These providers are contractually obligated to handle your data securely and only use it for the purposes specified by us. We carefully select our partners to ensure they meet our privacy and security standards.

We do not sell or share your personal information with unrelated third parties for marketing purposes without your explicit consent. Any data sharing is limited to what is necessary to provide our services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our services after any changes indicates your acceptance of the updated policy.